Privacy Policy

Introduction

At Ruth Health, we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and health services.

By using our services, you consent to the data practices described in this policy. We adhere to applicable privacy laws in the Philippines and international healthcare privacy standards.

Information We Collect

Personal Information

• Name, date of birth, gender, and contact information
• Government-issued ID numbers for verification purposes
• Billing and payment information
• Shipping addresses for medication delivery

Health Information

• Medical history, symptoms, and health conditions
• Prescription information and medication history
• Consultation notes and treatment plans
• Laboratory results and diagnostic information

Technical Information

• Device information and IP addresses
• Browser type and operating system
• Usage patterns and platform interactions
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to provide, maintain, and improve our healthcare services:

• Facilitate medical consultations and provide healthcare services
• Process prescriptions and coordinate medication delivery
• Communicate with you about your health and our services
• Verify your identity and prevent fraud
• Process payments and billing
• Comply with legal and regulatory requirements
• Improve our services and develop new features
• Send important updates about our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Healthcare Providers

With licensed healthcare professionals involved in your care, including doctors, pharmacists, and other medical professionals.

Service Providers

With trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you, provided they agree to maintain confidentiality.

Legal Requirements

When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Emergency Situations

In medical emergencies where disclosure is necessary to protect your health and safety.

Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure data storage with advanced encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection and confidentiality
• Compliance with healthcare industry security standards

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your information
• Objection: Object to certain uses of your information

To exercise these rights, please contact us at privacy@ruthhealth.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Ensure platform security and prevent fraud

You can manage cookie preferences through your browser settings.

International Data Transfers

Your information may be processed and stored in countries other than the Philippines. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights and comply with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and sending you a notification if required by law.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: